Privacy Policy

1. Introduction
This Privacy Policy explains how Novera (“we”, “us”, “our”) collects, uses, and protects personal data when you visit our website and use our services.
We are committed to handling your personal data in accordance with the Swiss Federal Act on Data Protection (FADP) and, where applicable, the EU General Data Protection Regulation (GDPR).
If you have any questions, you can contact us at:
Novera
hello@nov-era.ch

2. Data we collect
We only collect the data that is necessary to provide and improve our website and services.
We may collect:

• Contact data: name, email address, phone number, company and any information you provide when you contact us (for example via contact forms or email).

• Usage data: pages visited, time and date of visit, browser type, device information and similar technical data, typically collected via cookies or analytics tools.

We do not knowingly collect data from children under 16.

3. How we use your data
We use your personal data for the following purposes:

• To operate and maintain our website.

• To respond to your inquiries and communicate with you.

• To prepare and perform a contract or pre‑contractual steps with you (for example, if you request our services).

• To improve our website, content, and services through aggregated, anonymised usage analysis.

Where GDPR applies, we rely on the following legal bases: performance of a contract, compliance with legal obligations, and our legitimate interests in running and improving our business and website.

4. Cookies and analytics
Our website may use cookies and similar technologies to make the site work properly and to understand how it is used.

• Essential cookies: needed for basic site functions and security.

• Analytics cookies: used to analyse website traffic and improve our content (e.g. via Google Analytics 4 or similar tools).

If we use analytics tools, IP addresses are not stored in full and are processed in a way that reduces the possibility of identifying individual visitors, in line with current best practices.
Where required by law, we will ask for your consent before setting non‑essential cookies and you can withdraw this consent at any time via your browser or cookie settings.

5. Sharing your data
We do not sell your personal data.
We may share personal data with:

• Service providers who help us operate our website or provide our services (for example, hosting providers, email and analytics providers), bound by contractual data protection obligations.

• Authorities or third parties where we are legally required to do so or where it is necessary to establish, exercise, or defend legal claims.

If data is transferred to countries without an adequate level of data protection, we will use appropriate safeguards (such as standard contractual clauses) as required by law.

6. Data retention
We keep your personal data only for as long as necessary for the purposes described in this Privacy Policy or as required by law (for example, statutory retention periods under tax or commercial law).
After this period, data will be deleted or anonymised in line with our internal retention procedures.

7. Your rights
Depending on the applicable law (FADP, GDPR), you may have the following rights regarding your personal data:

• Right of access: to obtain information about the personal data we hold about you.

• Right to rectification: to correct inaccurate or incomplete data.

• Right to deletion: to request deletion of your data, where legally permitted.

• Right to restriction and objection: to restrict or object to certain processing activities, especially processing based on legitimate interests or direct marketing.

• Right to data portability (EU/EEA): to receive certain data in a structured, commonly used, and machine‑readable format.

You also have the right to lodge a complaint with a data protection authority if you believe that your rights have been violated.
To exercise your rights, please contact us using the details in section 1.

8. Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration.
However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or website.
The “Last updated” date at the top of this page indicates the current version; the new policy will apply from the date it is published on this website.